Instant Messaging (IM) Tools  

Tool Features:AOL IM Tool

Allows you to know who is online, chat via text messages, exchange files, audio, video, pictures and music, make phone calls, or send a message to a pager - all during real time.

Where Tool Can Be Found:

Examples of Tool Implementation for Collaboration:

Typically used for real time tech support and mentoring. IM can be used to facilitate collaboration in workplaces and functions similar to phone calls and personal visits.